Paratransit
Paratransit service is available for people with mental and physical disabilities who are unable to utilize Grand Valley Transit (GVT) fixed route system. Only people who have been verified as eligible to use paratransit may use this service. The GVT Paratransit service is a curb-to-curb service only. Customers requiring additional help may have a Personal Care Aide travel with them at no cost.
Additional Information
Hours
Paratransit trips are available during the same hours as the fixed route that serves that area. See Routes and Schedules for hours of operation for each route.
Cost
The cost per one way trip is $3.00. Personal care attendants ride free. Additional guests may accompany the rider if space is available, at a cost of $3.00 per one way trip.
Service Animals
Individuals will be permitted to use service animals, as defined within ADA guidelines.
Unattended Passengers
The FTA Circular 4710.1 clarifies that drivers are not intended to act as a Personal Care Attendant for passengers, “such that he or she must remain in their physical presence at all times.”
Compliance with the Americans with Disabilities Act
Policy regarding paratransit service
Policy 3.0- Compliance with ADA_Oct 2025
Visit the Statement of Rights page for information regarding the ADA Act, reasonable modifications, alternate formats of documents and the process to file a complaint.
