Scheduling for Paratransit

Paratransit rides must be scheduled by 6:00 p.m. of the day prior. Requests outside of the hours of 7:00 a.m. to 6:00 p.m. Monday through Saturday, on Sundays, and on holidays may be made by leaving a voicemail. 

Scheduling options

• Call GVT at 970-256-7433 (RIDE), extension 2
• Email paratransit@mesacounty.us

Scheduling Parameters

• Paratransit rides can be scheduled up to two weeks before the ride is needed.
• Ride requests: According to the FTA, when a paratransit rider requests a pick-up or drop-off time, the agency may offer a time up to one hour before or one hour after the requested time, with consideration of rider’s travel needs.

For example, if a rider requests a 9:00 a.m. pickup time, the regulations permit the agency to offer a pickup time between 8:00 a.m. and 10:00 a.m. If the rider confirms the offered time, this becomes the negotiated trip time.

• Negotiated trip times: Once the rider and the agency have negotiated a trip time, the full trip will be scheduled with pick-up and drop-off times.
• Pick-up and Drop-off times: When scheduling by appointment time, the FTA states that a rider may request either a pick-up time or a drop-off time for a given trip,but not both.
  • The driver may arrive anytime within a thirty-minute window. This window may be from 15 minutes before and 15 minutes after a negotiated pick-up time.
  • However, when scheduling a ride for a medical appointment, for example, the window can be 30 minutes before a negotiated time, to ensure that the rider arrives on time for their medical appointment.

Please note: If a rider, due to their disability, cannot be dropped-off without supervision by a caretaker, a caretaker must be present to receive the rider during the thirty-minute drop-off window.